Refund policy

Refunds
Due to orders being custom made, we do not offer refunds. All sales are final.

If a product arrives damaged you must reach out to us and submit proof within 2 business days of delivery. If the product is damaged due to visible neglect on behalf of the postal service, please file a claim with the post office. If the packaging is normal but product is damaged we may offer a replacement. This will be determined on a case by case basis.

If the address you provided for your order is correct, but the post office delivers to the incorrect address you must file a claim with the post office. This is something out of our control and we cannot offer a refund for postal errors.

Once a package is shipped we are not responsible for lost or stolen packages.

You can always contact us for any return questions at kourageousdesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges.